Returns & After-Sales
Please note:
We want you to be fully satisfied with your purchase.
Before requesting a return or exchange, please review the information below carefully.
Due to the nature of hair products, eligibility depends on product condition and order type.
If you’re unsure whether your item qualifies, feel free to contact us — we’re happy to help.
What is your return and exchange policy?
We offer a 60-day return & exchange service for eligible items.
To be eligible, hair extensions must be unused and in original condition, with any original security threads or hang tags attached to the product.
For full details, please review our policy here:
https://www.sunnyextensions.com/pages/returns-exchanges
To be eligible, hair extensions must be unused and in original condition, with any original security threads or hang tags attached to the product.
For full details, please review our policy here:
https://www.sunnyextensions.com/pages/returns-exchanges
Which items are non-returnable?
The following items are non-returnable and non-exchangeable:
- Pre-sale items
- Custom-made items
- Final sale items
Can I return or exchange an item due to color mismatch?
Yes — if the item is unused/unopened and the request is made within 60 days, please contact us at:
service@g-sunny.com
We’ll be happy to help you with a return or exchange option.
service@g-sunny.com
We’ll be happy to help you with a return or exchange option.
How do I request a return or exchange?
Please email our support team at service@g-sunny.com, and we will guide you through the process.
What information do I need to provide for a return request?
To help us assist you faster, please include:
- Your order number
- A brief explanation of the issue/request
- Clear photos of the product you received (and packaging if applicable)
Is there a time limit to request a return or exchange?
Yes. Requests must be made within 60 days of purchase, and items must be unused/unopened and in original condition, with any original security threads or hang tags attached to the product.
Please note: pre-sale items, custom-made items, and final sale items are not eligible for returns or exchanges unless there is a verified quality issue.
Please note: pre-sale items, custom-made items, and final sale items are not eligible for returns or exchanges unless there is a verified quality issue.
What is not considered a quality issue?
The following are not considered quality issues:
- Slight color differences, as lighting, screen settings, and devices may cause minor variations
- Natural bends or waves after unpacking, which can happen due to packaging and shipping — the hair will return to its natural look after gentle styling
Who is responsible for return shipping costs?
U.S. customers:
If you purchased shipping insurance, we can provide a return label. If not, return shipping will be the customer’s responsibility.
International customers:
Due to regional shipping limitations, return shipping is generally the customer’s responsibility.
If you’re unsure, please contact us at service@g-sunny.com, and we’ll advise based on your order.
If you purchased shipping insurance, we can provide a return label. If not, return shipping will be the customer’s responsibility.
International customers:
Due to regional shipping limitations, return shipping is generally the customer’s responsibility.
If you’re unsure, please contact us at service@g-sunny.com, and we’ll advise based on your order.
Can I exchange an item instead of returning it?
Yes, absolutely! We’re happy to support exchanges.
Please email service@g-sunny.com with the item you’d like to exchange for. After you return the unused/unopened product, we will process the exchange once we receive it.
Please email service@g-sunny.com with the item you’d like to exchange for. After you return the unused/unopened product, we will process the exchange once we receive it.
What if I received the wrong item?
First, please double-check your order details. In some cases, orders may be shipped in multiple packages.
If the item(s) you received still do not match your order, please contact service@g-sunny.com, and we’ll resolve it for you as soon as possible.
If the item(s) you received still do not match your order, please contact service@g-sunny.com, and we’ll resolve it for you as soon as possible.
What if my item arrived damaged?
Please contact us at service@g-sunny.com as soon as possible and provide clear photos or video showing the damage (ideally taken at the time of delivery).
We will assist you and work with the carrier to file a claim when applicable.
We will assist you and work with the carrier to file a claim when applicable.
Can I return an item after it has been installed or used?
Unfortunately, no. For hygiene reasons, hair extensions are considered a personal care/hygiene product.
Once the item has been opened, used, or if any original security threads or hang tags have been removed (even if it hasn’t been worn), it is no longer eligible for return or exchange.
We kindly recommend checking the product carefully before removing any security threads or hang tags.
Once the item has been opened, used, or if any original security threads or hang tags have been removed (even if it hasn’t been worn), it is no longer eligible for return or exchange.
We kindly recommend checking the product carefully before removing any security threads or hang tags.
Can I return part of my order?
Yes. Partial returns are accepted as long as the returned items meet our return conditions — they must be unused, within 60 days, and with any original security threads or hang tags attached to the product.
Please contact service@g-sunny.com and let us know which items you’d like to return.
Please contact service@g-sunny.com and let us know which items you’d like to return.