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FAQ

Sunny Hair FAQ

Browse our Help Center to quickly find answers to common questions.If you need further assistance, feel free to contact us.

Product Information

Learn about our hair quality, materials, and key features to help you choose the right products before placing your order.

Custom & Pre-Sale Orders

Understand how custom and pre-sale orders work, including production timelines and policies.

Orders & Shipping

Find answers about order processing, shipping timelines, tracking updates, and payment information.

Returns & After-Sales

Learn about our return, exchange, and after-sales policies, including guidance on color-related concerns.

Professional Discount & Wholesale

Information for licensed professionals, salons, and wholesale partners.

Care & Maintenance

Learn how to properly care for and maintain your hair to extend its lifespan and keep it looking its best.

Other / Miscellaneous

Can’t find what you’re looking for? Browse other frequently asked questions here.
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Columnist's Selection Tips

When choosing the color of hair extensions, it is recommended to match it with the undertones of your natural hair color. For warm-toned hair, choose shades like golden or warm brown; for cool-toned hair, opt for grey tones or cool brown extensions. Make sure the extensions blend seamlessly with your natural hair in natural light, especially in terms of the gradient effect from roots to ends.

Isabella Roberts – Hair Topper Specialist

Isabella Roberts

The weight of hair extensions should be selected based on your natural hair type and the desired effect. For fine or damaged hair, lighter extensions (50-100g) are ideal to prevent extra weight. For thicker hair or those seeking more volume, heavier extensions (150g or more) will help maintain fullness and ensure they blend seamlessly with your natural hair.

Sophie Miller – Hair Extension Care Specialist

Sophie Miller

Hair extensions can be styled with heat, but excessive use of high-temperature tools should be avoided. Always apply a heat protectant spray and keep the temperature under 160°C. If the extensions are dyed, use professional hair color products and conduct a patch test to ensure the desired outcome. Limit the use of styling products to maintain the extensions' shine and prevent build-up on the cuticle.

Olivia Taylor – Hairstylist

Olivia Taylor