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FAQ-Orders & Shipping

Orders & Shipping

Please note: Processing time is separate from shipping time.
Tracking information will be provided once your order has shipped.

When will my order be processed and shipped?
Orders are typically processed and shipped within 24–48 business hours on business days.

Please note that custom and pre-sale items are excluded, as they require additional production time before shipping.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking information to monitor your shipment’s status at any time.
My tracking hasn’t updated — is this normal?
Yes, this can be normal depending on your location and shipping method.

For U.S. orders:
  • With standard shipping (10–20 business days), it’s normal for tracking to show no updates for the first 7 days while the package is in transit.
  • Tracking will update once the package arrives in the U.S.
  • Express shipping usually updates within 1–3 business days.
For international orders:
  • Tracking typically updates within 1–3 business days after shipment.
If tracking does not update beyond this timeframe, please contact us at service@g-sunny.com.
What shipping methods do you offer?
We currently offer the following shipping options:
  • Free Standard Shipping: 10–20 business days
  • Express Shipping: 4–7 business days
You can select your preferred shipping method at checkout based on your timeline.
What if my package shows “delivered” but I didn’t receive it?
If your tracking shows “delivered” but you haven’t received your package, we recommend:
  • Checking with family members, neighbors, or building management
  • Allowing a short time buffer, as delivery scans may differ due to time zones
  • Contacting your local carrier directly, as this is often the fastest way to obtain delivery details
We’re also happy to assist you in communicating with the carrier. If available, we recommend checking security or doorbell camera footage.
Can I change my shipping address?
You may update your shipping address or order details before shipment, typically within 24 hours of placing your order.

Once the order has been shipped, changes are usually not possible. However, you’re welcome to contact us at service@g-sunny.com, and we’ll check with the carrier to see if an update is still possible.