Custom & Pre-Sale Orders
Please note: Custom and pre-sale items are made specifically for each order.
Please review the information below carefully before placing your order.
What can be customized?
We offer customization options such as color, length, density, and other specific requirements, depending on the product.
If you have special requests or would like to confirm customization availability, please contact us at service@g-sunny.com, and our team will be happy to assist you.
If you have special requests or would like to confirm customization availability, please contact us at service@g-sunny.com, and our team will be happy to assist you.
How long does custom or pre-sale production take?
Production time for custom and pre-sale items varies based on the product and customization details.
In general, custom and pre-sale orders take approximately 20–30 business days to produce. Please note that this timeframe does not include shipping time, which is calculated separately.
In general, custom and pre-sale orders take approximately 20–30 business days to produce. Please note that this timeframe does not include shipping time, which is calculated separately.
Are custom or pre-sale items refundable or exchangeable?
Custom and pre-sale items are made specifically for each order.
Therefore, they are non-refundable and non-exchangeable unless there is a verified product quality issue. We recommend reviewing all order details carefully before placing your order.
Therefore, they are non-refundable and non-exchangeable unless there is a verified product quality issue. We recommend reviewing all order details carefully before placing your order.
Can I cancel or change my custom order after placing it?
Custom orders may be canceled or modified within 24 hours of placing the order.
After 24 hours, the order is submitted to the factory for production, and cancellations or changes are no longer possible.
After 24 hours, the order is submitted to the factory for production, and cancellations or changes are no longer possible.
Why are custom items non-refundable?
Custom items are produced exclusively according to your selected specifications, such as color, length, and density.
Because these items are made-to-order and cannot be resold, we’re unable to accept returns or exchanges for non-quality-related reasons.
Because these items are made-to-order and cannot be resold, we’re unable to accept returns or exchanges for non-quality-related reasons.
Will custom orders take longer to ship?
Yes. Custom orders require production time before shipping.
Once production is completed:
Once production is completed:
- Express shipping: approximately 4–7 business days
- Standard shipping: approximately 10–20 business days